At FixEasy, we strive to provide you with the best possible service and ensure your satisfaction with our offerings. Please familiarize yourself with our Return & Exchange policy outlined below:
Warranty & Refund Coverage
Our warranty and refund policy is directly tied to the parts and/or services that you have paid for. Here's how it works:
- Parts-Only Purchase: If you have purchased only spare parts from us, our warranty and refund coverage is limited to the replacement of those parts in case of defects or issues.
- Parts and Repair Service: If you have availed both spare parts and our repair service, our warranty extends to not only cover the replacement of parts but also includes the labor cost for part replacement. Furthermore, any additional repairs that stem directly from the initial repair are also covered under this extended warranty.
Our Commitment to Quality
We take pride in using genuine, OEM, or high-quality compatible parts for all our repairs. Our skilled technicians perform repairs with utmost care and expertise to ensure your device is restored to its optimal functionality.
Your Satisfaction Matters
Our primary goal is your satisfaction and the seamless functioning of your device. In case you encounter any issues or defects with the replaced parts or services provided by us, we are here to assist you.
Contacting Us for Warranty & Refund
To initiate a warranty claim or request a refund, please follow these steps:
- Contact us at +91 7667376673 or write to us at support@fixeasy.co.in. Provide the relevant details, including your order number, phone number, and description of the issue.
- Our dedicated team will review your claim and respond promptly. If your claim is valid under our warranty policy, we will proceed with the necessary actions to address the issue.
Exclusions
It's important to note that our warranty and refund policy does not cover the following scenarios:
- Accidental damage
- Display issues such as visible lines or a blank screen
- Excessive damage to the device or internal components
- Subsequent mishandling causing frame distortion, twisting, or cracking
- Subsequent mishandling affecting the screen's functionality
- Accidental or intentional drops
- Water damage
- Tampering with internal hardware
- Damage resulting from attempted customer self-repairs
- Software issues unrelated to the repair
- Jail-broken devices
- New damages unrelated to the original repair
Additionally, our warranty and refund policy does not encompass any data loss that may occur during the repair process. We strongly recommend backing up your data before seeking our repair services.
Pre-existing Conditions
Our warranty and refund policy also excludes repair outcomes if certain pre-repair conditions exist, such as:
- Known manufacturing or performance issues unrelated to the repair
- Existing damage to the device frame
- Water damage
- Jail-broken devices
- Tampering with internal hardware
Please be aware that internal damage may impact the feasibility of a repair. Our specialists will provide detailed explanations after diagnosing your device. If you have any uncertainties, we strongly discourage attempting self-repair, as it may affect the device's repairability.
Note: Our refund policy is not applicable to spare parts, such as screens. For complete clarity, please refer to our Terms and Conditions.