Privacy Policy
Welcome to the FixEasy Privacy Policy. This document outlines our approach to managing your personal information in relation to your use of our Platform, website, and services. It explains our data collection methods, how we share information, and the steps we take to ensure your data is protected in accordance with data protection laws. We urge you to carefully review this policy. By engaging with our Platform, you are indicating your agreement to the practices detailed herein.
Scope
This Privacy Policy applies to Personal Data processed by FixEasy in the following scenarios:
- Your visit to our website (www.fixeasy.co.in) and any partner websites linked to or referencing this Policy ("Website").
- Your use, download, or access of our various internet-based offerings, including applications, mobile platforms, or software ("Services").
- Interaction with FixEasy's branded social media platforms.
- Receipt of communications from us, which may include emails, phone calls, or electronic messages.
Information We Collect
We obtain information directly from you, including:
- Contact Information: This includes your name, email address, contact details, IMEI, and specific device details.
- Communication: We retain records of your interactions with FixEasy's staff.
- Social Media Contributions: Any content you post on our official social media platforms.
- Online Input: Information provided through online surveys, feedback forms, and similar avenues.
- Subscription Details: Information you provide when subscribing to SMS services.
- Account Information: Your log-in credentials, account setup information, and your preferences for our Services.
Additionally, we gather information indirectly based on your interaction with our Services, which includes:
- Usage Data: Automatically collected web logs, including IP addresses, device specifics, browser types, domain names, and aggregated usage data.
- Data from Third-Party Sources: Personal Data obtained from publicly accessible sources, vendors, data suppliers, service providers, marketing lists, social networks (e.g., LinkedIn), news outlets, and related media. This may encompass business contact details like names, contact information, job titles, IP addresses, and social media profiles.
Use of Personal Data
We employ your personal data for various purposes:
- Service Delivery: Fulfilling contractual commitments and ensuring efficient service provision.
- User Registration: Managing accounts, providing customer support, and verifying identity.
- Addressing Support Requests: Responding to queries and maintaining open lines of communication.
- Compliance and Security: Enforcing our terms, guaranteeing the security and functionality of the platform.
- Service Enhancement: Analyzing trends to enhance the user experience.
- Marketing and Advertising: Distributing promotional material and personalized content.
- Payment Processing: Verifying financial data and processing payments.
- Legal Compliance: Adhering to relevant laws and regulations.
Sharing of Information
We may share personal data as follows:
- Contracted Service Providers: Necessary for service provision and operational functions.
- Your Employer (if applicable): For verification purposes, account access, and activity investigation.
- Business Changes: In the event of mergers or acquisitions, subject to the acquiring entity's privacy policies.
- Data Analytics: Sharing non-personal, anonymized data for analytical purposes.
- Public Interaction: Information you post may be visible to others.
- Sharing with Contacts: Shared information may be collected and utilized by others.
Data Processing and Location
Data processing and hosting are solely conducted within India. Some service providers may process data outside your jurisdiction, offering protection in accordance with data protection laws.
Minors
Our services are designed for business clients, not minors. Minors must obtain parental or guardian consent to use the platform.
Security of Personal Information
We have implemented security measures to protect your data. However, please note that no system is completely immune to breaches.
Your Rights and Responsibilities
You have specific rights concerning your personal data, including access, correction, erasure, restriction, transfer, objection, and withdrawal of consent. Please ensure that your information is accurate and promptly inform us of any changes.
Changes to Privacy Policy
This Policy may evolve over time. It is advisable to periodically review updates. Substantial changes become effective immediately upon posting.
Contact Us
For any queries or concerns regarding this Policy or your data, please reach out to us at [support mail id].
Complaints
If you are dissatisfied with our data handling, feel free to contact us. Alternatively, you may raise complaints with the relevant supervisory authority.